The Virtual receptionist is a system where you have an in-house receptionist. The system is managed remotely (Virtual) to handle incoming calls, take messages, transfer calls, make outgoing calls and making cold calls.
We provide additional services like E-mail management, processing ecommerce orders.
Our E-mail management system is ideal for handling orders, Answering queries on product or services.
Our Virtual receptionists come with a host of features.
Faster queue management thru our call queue management system results in less hold time, multiple IVR options, Agent skills assessment and routing of calls more efficiently to reduce turnaround time.
Live monitoring of calls through our user friendly dashboards for efficient call distribution, to analyze wait time, handling time, hold time and manage queue lengths.
Additional facilities like call recordings, agent KPIs reports and monitoring help in improving agent performance.
With the help of our real-time dashboards we can scale the performance, get reports on queries generated, prepare product listings and implement real-time changes.
Whatever your need be we have a perfect setup for you, whether you need a multiple call center setup or a simple single line setup, we have the solution for you.
Our single window IVR solutions make it user friendly so that your customer reaches the correct contact point in the first go.
Our exceptional services and reasonable price points, makes us the most competitive service provider in our domain.
With customer service being a very important aspect of all businesses having a good customer service is of paramount importance. The advantages of this are many like not missing any leads or calls from potential customers, after sales service and customer retention plus, in this very competitive environment it always makes a good impression to our customers’ if we have a professional setup.
Be it any type of business be it inbound or outbound calling, be it sales and marketing or customer follow up or after sales services, our solutions, we will provide the most tailor-made solutions with thorough discussion with our clients.
Our cost effective and low maintenance services are always there to give your business that additional boost.